@SHOT COMMITMENT

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Customer Support info@atshot.com
Website https://atshot.com

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1. OUR COMMITMENT

@Shot is committed to providing reliable, professional, and timely delivery services for individuals and businesses. While we strive to complete every delivery as scheduled, certain circumstances beyond our control may affect delivery times.

2. DELIVERY SERVICE

Our services may include:

  • Same-day deliveries
  • Scheduled deliveries
  • Business-to-business deliveries
  • Retail deliveries
  • Furniture deliveries
  • Medical and pharmacy deliveries (where permitted by law)
  • Large-item deliveries
  • Multi-stop deliveries

Service availability may vary by location.

3. PICKUP REQUIREMENTS

Customers are responsible for ensuring:

  • Pickup addresses are accurate.
  • Items are available at the scheduled pickup time.
  • Items are properly packaged and ready for transport.
  • Authorized personnel are available if required.

Failure to meet these requirements may result in delays or additional charges.

4. DELIVERY REQUIREMENTS

Customers must provide:

  • Accurate delivery address
  • Recipient name
  • Recipient contact number
  • Any gate codes, apartment numbers, or special delivery instructions

If no authorized recipient is available, delivery may be delayed, returned, or rescheduled.

5. DELIVERY WINDOWS

Estimated delivery times are provided for convenience only.

Actual delivery times may vary due to:

  • Traffic
  • Weather
  • Road closures
  • Mechanical issues
  • Customer availability
  • Other unforeseen circumstances

@Shot does not guarantee delivery at an exact time unless specifically agreed in writing.

6. RESTRICTED ITEMS

The following items may not be transported through @Shot unless specifically authorized:

  • Illegal drugs
  • Hazardous materials
  • Explosives
  • Firearms or ammunition (unless legally permitted)
  • Counterfeit goods
  • Stolen property
  • Any item prohibited by applicable law

@Shot reserves the right to refuse or cancel deliveries involving prohibited items.

7. CUSTOMERS RESPONSIBILITES

Customers are responsible for:

  • Providing accurate order information.
  • Ensuring items are properly packaged.
  • Declaring fragile or high-value items when placing the order.
  • Ensuring items comply with all applicable laws.

Failure to disclose important information may affect claims eligibility.

8. DRIVER RESPONSIBILITIES

Drivers are expected to:

  • Handle items with reasonable care.
  • Follow all applicable traffic laws.
  • Maintain professional conduct.
  • Deliver items only to the authorized recipient when required.
  • Report any incidents immediately.

9. PROOF OF DELIVERY

Where applicable, proof of delivery may include:

  • Recipient signature
  • Delivery photograph
  • GPS confirmation
  • Delivery timestamp
  • Driver confirmation

Proof of delivery will be retained according to our record retention practices.

10. FAILED DELIVERIES

A delivery may be considered unsuccessful if:

  • The recipient is unavailable.
  • The address provided is incorrect.
  • Access to the location is restricted.
  • The recipient refuses delivery.

Additional charges may apply for redelivery or return of the item.

11. CANCELLATION

Orders may be cancelled before a driver has been dispatched.

Once a driver has been assigned or has begun traveling to the pickup location, cancellation fees may apply.

12. CLAIMS FOR LOSS OR DAMAGE

If an item is lost or damaged during delivery:

  • 1. Notify @Shot as soon as reasonably possible.
  • 2. Provide photographs (if applicable).
  • 3. Submit any supporting documentation requested.

Claims will be reviewed based on the available information and applicable insurance coverage.

13. HIGH-VALUE ITEMS

Customers shipping valuable items should accurately declare the item’s value when placing the order.

Additional documentation may be requested for high-value shipments.

14. DELIVERY REFUSAL

Drivers may refuse a delivery if:

  • The item appears unsafe.
  • The item is prohibited.
  • The load cannot be transported safely.
  • Pickup conditions present a safety risk.

15. WEATHER AND FORCE MAJEURE

Deliveries may be delayed or cancelled due to circumstances beyond our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Government restrictions
  • Road closures
  • Civil disturbances
  • Other emergency situations

16. CUSTOMER SUPPORT

Questions regarding deliveries may be directed to:

17. POLICY UPDATES

This Delivery Policy may be updated periodically. The most current version will always be available through the @Shot website or mobile application.

Related documents

Privacy Policy Terms & Conditions